Messages

Messages is your support inbox: students ask for help from the app, and your team answers in a queue, with nobody answering twice.

Here you learn how to:

• answer, leave internal notes for your team, and resolve conversations;
• set your hours, reply target, who answers, and the topics;
• reply in one click and let AI handle the common questions.

0:47Atenda seus alunos pela centralEm Mensagens, a central de suporte da sua equipe0:49Mensagens · Parte 2: configure o atendimentoHorário, meta de resposta, equipe e assuntos0:48Mensagens · Parte 3: respostas rápidas e IAResponda em um clique e deixe a IA ajudar