Answer lesson comments
In Comments, you see everything students write in the lessons, across all your courses, and you answer without opening each lesson.
Comments only exist in Online Course products, and they start turned off. Turn them on product by product (step 2). The screen has the Experimental badge: it may still change.
On the Mentorfy screen, a student shows up as a client, in the Clients menu.
Step by step
In the menu, open Clients › Comments.
At the top, the Total, Unread, and New Today cards sum things up.
Open Comments Configuration by Product and turn on comments for the course.
On the same row, pick the Visibility and whether students can reply to each other (Student Replies).
Find the comment in the list.
Filter by product, by Status (Unread or Read), and by Period, or search by student or text.
Click the eye icon (View details).
It opens the full comment, the lesson, the product, and any replies that already exist.
In Reply, write your answer and click Send reply.
The Reply sent successfully notice confirms it.
Good to know
Read everything? Click Mark all as read. For just one, use the Mark as read icon on the row.
With Delete comment, the comment and all its replies are gone for good.
Reference
| Per-product setting | Options | What changes for the student |
|---|---|---|
| Comments | On or off | When off, the lesson doesn't show comments. It starts off. |
| Visibility | Public or Private | Public: all students see the comments. Private: each student sees only their own. You see all of them. |
| Student Replies | On or off | When on, students reply to each other. When off, only you and your team reply. |
Common questions
My course doesn't show up in the configuration.
Only Online Course products show up. Mentorships of other types don't have comments in their lessons.
I'm on the team. Can I reply as the mentor?
Yes. For team members, the window shows a switch above the reply: off, you reply with your own name; on, the reply goes out with the name of the mentor who owns the account.
Where does the student see my reply?
In the lesson itself, next to the comment they made. They also get a notification saying there's a new reply to their comment, with a direct link to the lesson.