Contact support
Stuck on something? The fastest way is to ask for help from inside the platform, with the Need help? button.
Step by step
Click Need help?, at the bottom of the side menu.
The Como podemos ajudar? (How can we help?) window opens.
Choose the type of support.
Suporte Técnico (Technical Support) for questions, errors, and problems. Informações sobre Planos (Plan Information) for subscription, payment, and upgrades. Both options open a WhatsApp conversation.
Send your message with the items in the list below.
In the same window, the Platform tour shows the main features in 2 minutes.
What to send to get help fast
- Your account email on Mentorfy.
- A screenshot of the screen where the problem shows up, with the error message, if there is one.
- The step by step of what you did before the problem showed up.
- Which student, mentorship, or group it happened with, if that applies.
Reference
| Channel | When to use it |
|---|---|
| Need help? (inside the platform) | The main way: questions, errors, and questions about plans. |
| Technical Support WhatsApp | Open a conversation. The same as the Suporte Técnico button. |
| suporte@mentorfy.io, for matters that need attachments or more details. | |
| Support center | mentorfy.io/suporte (Portuguese) · mentorfy.io/support (English). |
Support hours: 12 p.m. to 10 p.m., Brasília time.
Common questions
Where can I find the terms of use and the privacy policy?
Does support help in other languages?
The platform, the support team, and this guide are mainly in Brazilian Portuguese. There is an English version of this guide.
I deleted something by mistake. Can support recover it?
Before you reach out, see what you can recover yourself in What can't be undone. If you can't, contact support as soon as possible.
Where to start and how the guide works.