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See your plan and your credits

In My Account, on the Subscription tab, you see everything about your account: the plan, how much you've used, your AI credits, and your add-ons.

Conheça o seu plano e os seus créditosVideo in PortugueseOpen in Mentorfy

Step by step​

  1. Click your name, at the bottom of the side menu, and then My Subscription.

    The My Account screen opens on the Subscription tab.

  2. In My plan, see your plan and how long it's valid.

    Subscription tab with the plan, usage, and included features

  3. In Usage, check how many clients, mentorships, and teams you already use.

    Each row shows what you use and your plan's limit.

  4. In the AI Credits row, see how many credits you have left.

    To get more, click Subscribe more.

  5. Scroll down to Add-ons to add features to your plan.

    Add-ons: AI Credits, Meeting, Extra Storage, and others

Good to know​

Colored bar

The bar in each row turns yellow near the limit and red when it's almost used up. For credits, the color warns you when your balance is low.

Free trial credits

During the trial, the 50 welcome credits show up as One-off, with a notice of how many days are left before they expire along with the trial.

Reference​

What the Subscription tab shows

Part of the screenWhat it is
My planThe plan name, whether it is Active, Free trial, or Expired, and Valid until.
UsageClients, Mentorings, and Teams: how much you use and your plan's limit.
AI CreditsHow many credits are still available. Below: Monthly (renews every month) and One-off (extras).
StorageHow much space your videos and files take up.
Included FeaturesWhat the plan includes, like Custom Storefront and Community.
Add-onsExtras you add to your plan and cancel whenever you want.

Add-ons

Add-onWhat it's for
AI Credits SubscriptionAI credits renewed every month.
MeetingLive meeting rooms, with recording. Some plans already include it.
Extra StorageMore space for videos and materials.
Extra MentoringCreate more mentorships beyond your plan's limit.
CommunityA space to bring your students together, with a feed, groups, and conversations.

Common questions​

What uses AI credits?

AI Studio, video dubbing and, during the free trial, the Copilots. See the full table in How much it costs.

If I cancel the AI Credits Subscription, do I lose my credits right away?

No. The subscription stays active until the end of the current period. After that date, the monthly credits are not renewed.

How do I cancel Extra Storage?

This add-on is changed or canceled by the sales team. Click Talk to Sales, on the Extra Storage card.

My plan shows as Expired. What now?

Click Renew, on the plan card, to keep using all the features.

Next stepContact support

The help channels and what to send to get help fast.